Refund and Returns Policy

Effective Date: [March 01 2025]

At IPVoice Technologies, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the following terms.

1. Return Policy

• Customers can request a return within 7 days of receiving the product.
• The product must be in unused, original condition, with all accessories, manuals, and packaging intact.
• Returns are not accepted for items that are damaged due to misuse, improper handling, or wear and tear.
• Certain products, including software, customized items, and consumables, are not eligible for returns.

2. Return Process

• To initiate a return, contact us at ipvoicetechnologies@gmail.com or call +91 9005894400 within 7 days of receiving the order.
• Provide order details and a reason for the return. Our team will guide you through the return process.
• The customer is responsible for safely packing the product for return.
• Once the return is approved, we will arrange a pickup or provide return shipping instructions.

3. Refund Policy

• Refunds will be processed within 10-15 days after we receive and inspect the returned product.
• Refunds will be issued using the original payment method.
• Shipping charges (if any) are non-refundable unless the return is due to a defect or an error from our side.
• If the product does not meet the return conditions, no refund will be issued, and the product will be sent back to the customer.

4. Replacement & Exchange

• If you receive a defective or incorrect product, we will offer a replacement or exchange at no additional cost.
• Replacement requests must be made within 7 days of receiving the product.
• If a replacement is unavailable, a full refund will be issued.

5. Non-Returnable Items

• Software, digital products, and downloadable content.
• Items damaged due to improper use or installation.
• Products without original packaging and accessories.
• Customized or special-order products.

6. Contact Us

For any return or refund-related queries, please contact us:

IPVoice Technologies
First Floor, 1/9, Ratan Khand, Ruchi Khand 2, Sharda Nagar, Lucknow, Uttar Pradesh 226002 India.
Email: ipvoicetechnologies@gmail.com
Phone: +91 9005894400